Shipping & Returns

With SexualHealingEmpire you have the right to withdraw within 14 days, without stating reasons, to return an item (right of withdrawal).

Please note that for reasons of hygiene, yoni eggs, dearmouring wands and otherwise opened products cannot be returned if the packaging is no longer sealed. Digital products can also not be returned.

You have the right to cancel / return your order within 14 days. Please contact us before you send your order back with as much information about your "why you would like to return" as possible. After this you have 14 days to return your items. 

We accept no damaged returns. You are responsible for safe shipment and a track and trace (and possible insurance) of your package. We have the following requirements for your return:

• The product / products are still in the seal layer.
• The product is in the original condition.
• The product is complete.

Revocation amount 
With the application of the right of withdrawal, your payment obligation will not expire. You will have to pay within the deadline. If the return process in our administration creates a credit and you have paid the order in advance with Ideal, we will refund it immediately. 

Defects must be reported to SexualHealingEmpire within 2 days of receipt.

Returns 
The costs for a return shipment are for your own account.

Cancellation of your order 
Every order can be canceled without giving any reason. Provided this order has not yet been sent. Once your order has been shipped, you will receive a shipping confirmation from SexualHealingEmpire. The cancellation of the order will be confirmed by e-mail. Once your request for cancellation has been confirmed by us, SexualHealingEmpire will refund the amount paid no later than 14 days after termination (withdrawal).