Warranty & Complaints

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. Yet it happens that an order is broken during transport. Damage should be reported the same day or the next day after your package was delivered to your home.

Complaints

It can always happen that something does not go as planned. We recommend that you first report complaints to us by emailing [email protected]. 

If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via  https://www.webwinkelkeur.nl/consument/geschil/ . From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at   http://ec.europa.eu/odr . If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.